17 years directing engineering organizations and shaping technology strategy — across payments, FX trading, and AI infrastructure. My focus is on scaling global platforms, managing risk, and aligning teams to deliver measurable business outcomes.
Directed the engineering of PayPal's autonomous AI Agent platform powering consumer experiences across 200+ countries. Sponsored Citi's algorithmic trading PWA with sub-120ms P99 latency. Guided the architecture for Lloyds' FX streaming solution at sub-10ms execution under live market conditions.
Sustained 99.999% platform availability across PayPal's consumer payment infrastructure. Incident command procedures with RTO under 10 minutes, RPO under 2 minutes. Quarterly disaster recovery rehearsals across AWS multi-region deployments.
Scaled high-leverage engineering teams and re-architected organizational design. Established competency frameworks adopted across PayPal India's Consumer org. Accelerated delivery velocity and reduced time-to-hire by 35% while building robust succession plans and leadership standards.
Identified a strategic data visibility gap across 100M yearly consumer requests. Directed the engineering of a segment-specific CDN edge-logic solution that closed the gap, recovering $6M in annualised revenue and streamlining time-to-market by 96%.
PayPal · 2023–PresentGoverned the reliability architecture for consumer payment infrastructure across 200+ countries to sustain 99.999% availability. Institutionalized enterprise-grade incident command procedures, regular DR rehearsals, and resilient AWS multi-region designs, keeping P99 API latency below 200ms.
🏆 PayPal Highest Availability Award 2024-25Led the enterprise adoption of production-grade agentic workflow orchestration and LLM evaluation guardrails into the consumer platform. This strategic initiative lifted developer productivity by 70% through automated testing and intelligent PR reviews.
AI Agents · LangGraph · LLM OpsDirected a large-scale cloud modernization at a global bank inside SOX technology controls, PCI-DSS Level 1, and CCAR data integrity requirements simultaneously. Overseen the migration of Citi's monolith onto OpenShift and AWS with a full SRE observability stack — achieving 99.95% availability SLA and P99 latency below 120ms for payment-critical services.
🏆 Cloud Migration Award — Citi 2022Delivered a real-time cross-currency conversion streaming solution for Lloyds' front-office FX trading desks — achieving sub-10ms P99 execution latency under live market conditions, within MiFID II pre and post-trade reporting obligations and FCA conduct rules. Built the firm-wide contract-driven API standards.
Lloyds Bank · London · 2016–17A leadership framework on counterintuitive decision-making for engineering executives — drawn from 17 years of high-stakes delivery across global financial institutions. The premise: the decisions that feel wrong in the moment are often the ones that build the most durable systems, teams, and organisations.
I'm interested in conversations around AI infrastructure at scale, engineering org design, high-reliability fintech systems, and counterintuitive leadership. If any of that resonates — let's talk.